Refund Policy

1. Refund Eligibility

We process refunds in accordance with the Consumer Protection (E-Commerce) Rules, 2020. Refunds are initiated under the following circumstances:

• When a customer successfully cancels an order before it is packed or shipped.
• When a returned luxury item has been received by our facility, inspected, and approved by our quality check team.
• If an item is lost in transit by our delivery partners.

2. Refund Process & Timelines

Once a refund is approved, it will be processed automatically to the original method of payment.

• Credit/Debit Cards & UPI (Razorpay): 5-7 business days depending on your bank's processing time.
• Net Banking: 3-5 business days.
• Cash on Delivery (COD): For COD orders, a payout link will be sent to your registered email/phone number to collect your bank details, after which the refund takes 3-5 business days.

3. Non-Refundable Items

Please note that custom-made, personalized jewellery, or items showing signs of wear, alteration, or damage by the customer are strictly non-refundable. Shipping charges and cash-handling fees (if applicable) are non-refundable unless the return is due to an error on our part.